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KittyKandy

Cat Boutique

 

 

Ordering and Shipping

Business Hours

Monday - Thursday 9:00 AM - 5 PM
Friday  9:00 AM - 11:00 AM
CLOSED ON SATURDAY, SUNDAY & HOLIDAYS


         

Handmade Cat Toys

 

 

 

 
 
 
 


Our Location
 

KittyKandy Cat Boutique located in Greater Sudbury, Ontario, Canada, offers Unique, Handmade Cat Toys, and Cat Houses. We are dedicated to providing Quality Products with Excellent Customer Service. Please note, we are not a retail store and are therefore are not open to the public. We currently offer online shopping only via our online store.  We apologize for any inconvenience.

Privacy Policy

We do not share or exchange any online information that you provide us (including e-mail addresses).

How To Order Online

For those who distrust online payment processes this is your answer, since all security aspects are carried out by your own bank.

Interac E-transfer is a safe and secure payment method. All major banks across Canada support Interac e-transfers. You can see a list of all banks that support e-transfers and learn everything about it on the Interac web site. The best thing about using interac e-transfer is that it is secured and guaranteed by your own bank, making it one of the safest methods of payment available anywhere on the internet.

Just follow these easy steps to send your payment:

  • Please contact us via our contact page to place your order.
  • Once your order is placed, we will email you your order confirmation/invoice.
  • Login to your online bank.
  • Select the option to 'email money transfer' or 'e-transfer' usually found in the transfer/payment menu.
  • Refer to your order confirmation/invoice for the payment recipient email address - that's the address you will be sending to.
  • Create a security question (can be anything you like but pay attention to the next line regarding the answer!)
  • Use your order number exactly as it appears on your confirmation as the ANSWER to the security question.
  • Again, ensure the security question ANSWER is your order number, exactly as it appears on your email order confirmation.
  • Send the transfer from your online bank account. That's it, your done!

For more information on Email Money transfers, visit the Interac web site here.

Satisfaction Guarantee & General Returns Policies:

Returns: In the event that you are not completely satisfied with your purchase, please contact us for return authorization.  Items must be returned in new, unused, resalable condition in the complete original packaging, within 7 days of receipt. Return shipping is the responsibility of the customer, however, we do not charge restocking fees.  Items must be properly packaged and insured. After we receive the returned item (s), they will be inspected.  If everything is in resalable condition, you will receive full credit within approximately ten business days. We do not accept any returns on used items. The customer is also responsible for the return shipping costs.

General Information: Illustrations on our website, quotes and other documents or on our web site may not be to scale or exactly as shown. Due to the nature of manufacturing Handcrafted Items, our catnip toys may have slight measurement deviations. However, this does not affect the purpose and general use of the items. Any dimensions shown are for general reference only. Please contact us if you require exact dimensions of an item. KittyKandy is not responsible for typographical errors or omissions. All prices, packaging, lengths, dimensions and specifications subject to change without notice.

Please Note: Purchaser is responsible for all freight charges and handling fees on shipments that are refused or returned with no fault on our part. Thank you.

Shipping

 

Orders are shipped Expedited Parcel Post via Canada Post (approx. 2 - 9 days delivery)

Disclaimer

Although we can’t guarantee your cat’s enthusiasm or safety with any specific toy (furniture, etc) we can offer the following guidelines. It is recommended that cats and kittens are supervised when playing with any toys (furniture, etc). Toys (furniture, etc) should be inspected regularly, and any loose material should be discarded to prevent accidental swallowing.

 

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