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KittyKandy

Cat Boutique

 

 

Ordering and Shipping

Business Hours

Monday - Thursday 9:00 AM - 5 PM
Friday  9:00 AM - 11:00 AM
Saturday 9:00 AM - 11:00 AM
CLOSED ON SUNDAY & HOLIDAYS

     Shopping online with us is Fast, Simple & Secure! 

Catnip Toys - Cat Trees - Cedar Cat Houses Exclusions Apply
         

Handmade Cat Toys

 

 

 

 
 
 
 


Our Location
 

KittyKandy Cat Boutique located in Greater Sudbury, Ontario, Canada, offers Unique, Handmade Cat Toys, Quality Cat Trees and Cat Houses. Please feel free to contact us with any questions you may have. We are dedicated to providing Quality Products with Excellent Customer Service.

Please note, we are not a retail store and are therefore not open to the public. Our location is a manufacturing, shipping and receiving area only.  Currently we don’t have a retail location.  We apologize for any inconvenience.

Privacy Policy

We do not share or exchange any online information that you provide us (including e-mail addresses).

How To Order Online

To order, just click on the Add To Cart button next to the item (s) you want to buy. To see your order at anytime, click on the View Cart button at the top right hand corner of the page. This will bring you to your Secure PayPal Shopping Cart where your order will be totalled. Shipping charges will be added upon checkout. You will then receive a confirmation of the order and your purchase is complete. Shipping Insurance is included in the total price of order at no extra cost to you.

Payment Using PayPal (& Credit Cards)

All Prices are quoted in CDN Funds. For US and International Orders, prices are the same. We accept payments through PayPal. Credit Card (VISA & MASTERCARD ONLY) payments are also accepted via the PayPal standard checkout system. You do not have to join PayPal nor have an account to use the shopping cart checkout. Credit card payments will appear as KK CANADA on credit card statements.

 
SAFE & SECURE PAYPAL SHOPPING CART                 
Safe and Secure SSL High Encryption,Verified,
and Certified By VeriSign.

PLEASE NOTE: WE ACCEPT VISA & MASTERCARD CREDIT CARDS ONLY. SORRY WE DO NOT ACCEPT AMEX,  DISCOVER ETC. THANK YOU.

For Your Protection we are PayPal Verified. PayPal is a free and secure means for making online payments. Your financial details (credit cards and bank details) are processed through PayPal and held by PayPal and not by us assuring you of security in dealing over the Internet. PayPal has fraud protection available for you. PayPal uses military-strength data encryption technology to keep your information safe when using our Online PayPal Shopping Cart Order System. As always, PayPal will never reveal any of your personal or financial information.

Secure Socket Layer (SSL) is a high-security feature built into major browsers such as Internet Explorer, Mozilla Firefox and Netscape Navigator. PayPal fully utilizes this feature whenever personal and financial information is transmitted. When you send your credit card information, it is scrambled in such a way that only PayPal can receive and decode it, thus ensuring safety and confidentiality.

To Check the Security of your Connection When You Are On Any PayPal Checkout Pages:

You can tell when secure mode is activated by noting a gold lock or key on the bottom right hand corner of your browser's taskbar which indicates that you are in a secure area of the PayPal system. When you see this lock icon, you will know that your data is being completely safeguarded.

The first characters of the site address in the address bar will change from "http" to "https".

The green portion of the address bar, also helps identify the site as a certified entity, due to the existence of the SSL certificate.  When you pass your cursor over this green portion a "Verified by VeriSign, Inc." mouse over appears.

Satisfaction Guarantee & Returns Policies

Exchanges/Returns: In the event that you are not completely satisfied with your purchase, please contact us for return authorization.  Items must be returned in new, unused condition in the complete original packaging, within 7 days of receipt. Return shipping is the responsibility of the customer, however, we do not charge restocking fees (except for Kitty Kat Kubes Cat Towers only - $10.00 restocking fee). Items must be properly packaged and insured. After we receive the returned item (s), they will be inspected.  If everything is in resalable condition, you will receive full credit within approximately ten business days. We do not accept any returns on used items.

Shipping Damage: Please inspect your package upon delivery and notify us promptly if there are any problems. If your item arrives damaged due to mishandling by the shipping carrier, we'll do our best to replace it quickly and at no cost for you. For fastest service, please inform us the damage within 12 hours after the receipt of the product and include digital photographs if possible.

Defective: If your item arrives defective we may ask that you return it to us, but rest assured that we will cover all shipping costs and offer a replacement (if available) or a full refund.

Warranties: If your item comes with a manufacturer warranty please follow the warranty process before contacting us. However, if you run into difficulty, please let us know. We want to make sure all problems are handled promptly and professionally by us.

Items returned within 7 days of receipt may be refunded if returned in resalable condition. The customer is also responsible for the return shipping costs. Items must be returned in their original new condition.

General Information: Illustrations on our website, quotes and other documents or on our web site may not be to scale or exactly as shown. Due to the nature of manufacturing Handcrafted Items, our cedar cat houses and catnip toys may have slight measurement deviations. However, this does not affect the purpose and general use of the items. Any dimensions shown are for general reference only. Please contact us if you require exact dimensions of an item. KittyKandy is not responsible for typographical errors or omissions. All prices, packaging, lengths, dimensions and specifications subject to change without notice.

Please Note: Purchaser is responsible for all freight charges and handling fees on shipments that are refused or returned with no fault on our part. Thank you.

Shipping

 

Cat Toys are shipped Expedited Parcel Post via Canada Post (approx. 2 - 9 days delivery)
Cat Trees are shipped UPS, CanPar, Canada Post (approx. 2-9 business days delivery).
Cedar Pet Houses are shipped FedEx (ships in 4-6 business days; approx. 8-9 business days delivery; +
2 business days for extra door option, extended roof option, double deckers and duplex’s and extra large sizes)
For Peace of Mind, Shipping Insurance is Included with all orders.
International Orders (Outside of Canada & USA), please contact us for a shipping quote.

Exclusions That Apply

Cedar Pet Houses

Free Shipping on all Outdoor Insulated Cedar Pet Houses throughout Canada & USA (no exceptions).   

Cat Furniture Free Shipping Exclusions

Free Shipping on all Cat Trees throughout Canada & USA (except for shipments to Northwest Territories, Nunavut,Yukon Territory, Alaska, Hawaii, and Puerto Rico which will incur shipping fees, please contact us prior to ordering).

Disclaimer

Although we can’t guarantee your cat’s enthusiasm or safety with any specific toy (furniture, etc) we can offer the following guidelines. It is recommended that cats and kittens are supervised when playing with any toys (furniture, etc). Toys (furniture, etc) should be inspected regularly, and any loose material should be discarded to prevent accidental swallowing.

 

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KittyKandy™  2006 - 2016. All Rights Reserved.