located in Greater Sudbury, Ontario, Canada, offers Unique, Handmade Cat Toys,
Quality Cat Trees
and Cat Houses. Please feel free to contact
us with any questions you may have. We are dedicated to
with Excellent Customer Service.
Please note, we are not a retail store and are
therefore not open to the public. Our location is a manufacturing,
shipping and receiving area only. Currently we don’t have a retail
location. We apologize for any inconvenience.
not share or exchange any online information that you provide us
(including e-mail addresses).
How To Order Online
To order, just click on the
button next to the item (s) you want to buy. To see your order at
anytime, click on the
View Cart button at the
top right hand corner of the page. This will bring you to your
Shopping Cart where your order will be totalled. Shipping charges will be added
upon checkout. You will then receive a confirmation of the order and
your purchase is complete. Shipping Insurance is included in the
total price of order at no extra cost to you.
Payment Using PayPal (& Credit Cards)
All Prices are quoted in CDN Funds. For US and International Orders,
prices are the same. We accept payments through PayPal. Credit
Card (VISA & MASTERCARD ONLY) payments are also accepted
via the PayPal standard checkout system. You do not have to join
PayPal nor have an account to use the shopping cart checkout. Credit
card payments will appear as KK CANADA
on credit card statements.
SAFE & SECURE PAYPAL SHOPPING CART
Safe and Secure SSL High Encryption,Verified,
and Certified By VeriSign.
WE ACCEPT VISA & MASTERCARD
CREDIT CARDS ONLY. SORRY WE DO NOT ACCEPT AMEX,
DISCOVER ETC. THANK YOU.
For Your Protection we are
PayPal is a
free and secure means for making online payments. Your financial
details (credit cards and bank details) are processed through PayPal
and held by PayPal and not by us assuring you of security in dealing
over the Internet. PayPal has fraud protection available for you.
PayPal uses military-strength data encryption technology to keep
your information safe when using our Online PayPal Shopping Cart
Order System. As always, PayPal will never reveal any of your
personal or financial information.
Secure Socket Layer (SSL)
high-security feature built into major browsers such as Internet
Explorer, Mozilla Firefox and Netscape Navigator. PayPal fully
utilizes this feature whenever personal and financial information is
transmitted. When you send your credit card information, it is
scrambled in such a way that only PayPal can receive and decode it,
thus ensuring safety and confidentiality.
To Check the Security of your Connection When You Are On Any
PayPal Checkout Pages:
You can tell when secure mode is activated by noting a
gold lock or key
on the bottom right hand corner of your browser's taskbar which
indicates that you are in a secure area of the PayPal system. When
you see this lock icon, you will know that your data is being
The first characters of the site address in the address bar will
change from "http" to "https".
green portion of the address bar,
also helps identify the site as a certified entity, due to the
existence of the SSL certificate. When you pass your cursor over
this green portion a "Verified by VeriSign, Inc." mouse over
& General Returns Policies (Exception: Cedar Pet Houses See Below)
In the event that you are
not completely satisfied with your purchase, please contact us for
return authorization. Items must be returned in
new, unused condition in the complete original packaging, within 7 days of
receipt. Return shipping is the responsibility of the customer,
however, we do not charge restocking fees (except for Kitty Kat Kubes Cat Towers
$10.00 restocking fee). Items must be
properly packaged and insured. After we receive the returned item (s),
they will be inspected. If everything is in resalable condition,
you will receive full credit within approximately ten business days.
We do not accept any returns
on used items.
Please inspect your package upon delivery and notify us promptly
if there are any problems.
If your item arrives damaged
due to mishandling by the shipping carrier, we'll do our best to replace
it quickly and at no cost for you. For fastest service, please inform us
the damage within 12 hours after the receipt of the product and include
digital photographs if possible.
Defective: If your item
arrives defective we may ask that you return it to us, but rest assured
that we will cover all shipping costs and offer a replacement (if
available) or a full refund.
Warranties: If your item
comes with a manufacturer warranty please follow the warranty process
before contacting us. However, if you run into difficulty, please let us
know. We want to make sure all problems are handled promptly and
professionally by us.
within 7 days of receipt may be refunded if returned in resalable
condition. The customer is also responsible for the return shipping costs. Items must be returned in their original new condition.
Illustrations on our website, quotes and other documents or on our web
site may not be to scale or exactly as shown. Due to the nature of
manufacturing Handcrafted Items, our cedar cat houses and catnip toys
may have slight measurement deviations. However, this does not affect
the purpose and general use of the items. Any dimensions shown are for
general reference only. Please contact us if you require exact
dimensions of an item. KittyKandy is not responsible for typographical
errors or omissions. All prices, packaging, lengths, dimensions and
specifications subject to change without notice.
Please Note: Purchaser is
responsible for all freight charges and handling fees on shipments that
are refused or returned with no fault on our part. Thank you.
Return Policy: Cedar Pet
If you change your mind
about your purchase from us and need to return it for any reason please
email us within 15 days with the reason for your return and we will
provide you with the details on how to exchange or replace your house.
We will refund you the original amount of the purchase price less
shipping. Returns are subject to a 25% restocking fee (35% restocking
fee on custom orders) and must be received in original packaging in new,
unused, and undamaged condition. A return for refund does not come under
our warranty conditions below, therefore you will be responsible for the
cost of return shipping.
Warranty Replacement: Cedar
If you receive a defective
item, we will, at our discretion and expense, replace any parts
that are found defective within 15 days of receipt of purchase. We must
be notified by email with supporting pictures of defective item or part.
Our 15 day warranty covers the replacement of any defective item or
part, it does not cover a refund for a return. If you would like to
cancel your order and return the product you will need to make
arrangements to return the item to us as outlined in our returns policy
Damage: Cedar Pet Houses
If upon delivery you
discover that your merchandise is damaged, notate damage on shippers
copy of freight bill then contact us and we will replace the item at no
cost to you. If you discover damage to your item after delivery you must
notify us by e mail within 3 days with supporting photos of the damaged
product. We will replace any damaged parts free of charge. If you decide
to cancel your order, you will be responsible for returning the item to
us as outlined in our returns policy above.
Cat Toys are shipped Expedited Parcel Post via
(approx. 2 - 9 days delivery)
Cat Trees are shipped UPS, CanPar, Canada Post (approx. 2-9
business days delivery).
Cedar Pet Houses are shipped FedEx
(ships in 4-6 business days; approx. 8-9 business days delivery; +2
for extra door option, extended roof option, double deckers and duplex’s
and extra large sizes)
For Peace of
Mind, Shipping Insurance is Included with all orders.
(Outside of Canada & USA),
please contact us for a shipping quote.
Free Shipping on all
Outdoor Insulated Cedar Pet Houses throughout Canada & USA
Cat Furniture Free Shipping Exclusions
Free Shipping on all
Trees throughout Canada & USA
(except for shipments to
Northwest Territories, Nunavut,Yukon Territory,
Alaska, Hawaii, and Puerto Rico which will incur shipping fees, please
contact us prior to ordering).
Although we can’t
guarantee your cat’s enthusiasm or safety with any specific toy
(furniture, etc) we can offer the following guidelines. It is
recommended that cats and kittens are supervised when playing with any
toys (furniture, etc). Toys (furniture, etc) should be inspected
regularly, and any loose material should be discarded to prevent