located in Greater Sudbury, Ontario, Canada, offers Unique, Handmade Cat Toys,
and Cat Houses.
We are dedicated to
with Excellent Customer Service.
Please note, we are not a retail store and are
therefore are not open to the public. We currently offer online shopping
only via our online store. We apologize for any inconvenience.
not share or exchange any online information that you provide us
(including e-mail addresses).
How To Order Online
For those who distrust online
payment processes this is your answer, since all security aspects
are carried out by your own bank.
Interac E-transfer is a
safe and secure payment method. All major banks across Canada
support Interac e-transfers. You can see a list of all banks that
support e-transfers and learn everything about it on the
Interac web site. The best thing about
using interac e-transfer is that it is secured and
guaranteed by your own bank, making it one of the safest
methods of payment available anywhere on the internet.
Just follow these easy
steps to send your payment:
- Please contact us via
our contact page to place your order.
- Once your order is
placed, we will email you your order confirmation/invoice.
- Login to your
- Select the option to
'email money transfer' or 'e-transfer' usually found in the
- Refer to your
order confirmation/invoice for the payment recipient
email address - that's the address you will be sending to.
- Create a security
question (can be anything you like but pay attention to the next
line regarding the answer!)
- Use your order
number exactly as it appears on your confirmation
as the ANSWER to the security question.
- Again, ensure the
security question ANSWER is your order number, exactly as it
appears on your email order confirmation.
- Send the transfer from
your online bank account. That's it, your done!
For more information on Email
Money transfers, visit the Interac web site
& General Returns Policies:
Returns: In the event that you are
not completely satisfied with your purchase, please contact us for
return authorization. Items must be returned in
new, unused, resalable condition in the complete original packaging, within 7 days of
receipt. Return shipping is the responsibility of the customer,
however, we do not charge restocking fees. Items must be
properly packaged and insured. After we receive the returned item (s),
they will be inspected. If everything is in resalable condition,
you will receive full credit within approximately ten business days. We do not accept any returns
on used items. The customer is also responsible for the return shipping costs.
Illustrations on our website, quotes and other documents or on our web
site may not be to scale or exactly as shown. Due to the nature of
manufacturing Handcrafted Items, our catnip toys
may have slight measurement deviations. However, this does not affect
the purpose and general use of the items. Any dimensions shown are for
general reference only. Please contact us if you require exact
dimensions of an item. KittyKandy is not responsible for typographical
errors or omissions. All prices, packaging, lengths, dimensions and
specifications subject to change without notice.
Please Note: Purchaser is
responsible for all freight charges and handling fees on shipments that
are refused or returned with no fault on our part. Thank you.
Orders are shipped Expedited Parcel Post via
(approx. 2 - 9 days delivery)
Although we can’t
guarantee your cat’s enthusiasm or safety with any specific toy
(furniture, etc) we can offer the following guidelines. It is
recommended that cats and kittens are supervised when playing with any
toys (furniture, etc). Toys (furniture, etc) should be inspected
regularly, and any loose material should be discarded to prevent